A rapidly growing tech firm specialising in AI-based business intelligence is currently looking to appoint a Junior Customer Success Manager, to join its London-based office.
Reporting to the Head of Customer Success, you will help support the firm’s revenue and growth targets within the existing customer base. You will manage a portfolio of clients and help to reduce churn and increase cross and upsell opportunities.
The ideal person will bring a combination of a customer-centric mentality and strong commercial acumen.
Key Responsibilities
● Own the relationship with assigned clients including onboarding, implementation, training, adoption, retention and satisfaction.
● Take a lead in articulating the value of the firm in order to identify upsell and cross sell opportunities
● Communicate effectively with both internal and external senior managers to better understand customer needs and pain points, maximise retention and growth and share learnings
● Maintain existing customer-success metrics and data
● Increase product adoption to reduce churn
● Exceed pre agreed targets including NRR and adoption
● Adhoc project work (could include things like rolling out NPS)
● Act as the voice of the customer across the business
Skills, Knowledge & Experience
● Minimum 2 years experience in a customer facing role
● Strong skills in verbal and written communications, strategic planning, and project management
Desirable
● Experience of working in a fast-paced working environment
● Experience of working in a tech environment
Additional Information
The firm provides a generous and rewarding working environment, including:
● You will own a meaningful part of the business through employee shares & equity programme
● Private health insurance to keep you in tip-top condition
● Life Insurance – let’s hope nobody ever needs this!
● Unlimited holidays – yes, it’s really uncapped
● Everyone is learning, developing and challenging themselves so the firm offers a £1k professional development fund per year
● Each new team member is equipped a high-spec MacBook when they start
● Most importantly of all, the company will work with you, to help you to realise your fullest potential.
Company Benefits
● All the tools and software you need to be effective and make your working life easier
● Regular team lunches and drinks (as well as monthly and quarterly activities)
● Flexible working hours meaning you can plan your workday around your own schedule
● Fun and inclusive monthly social events, from go-karting to mini golf to karaoke to virtual pub quiz
● Be your best self – the company will be standing beside you on mental and physical wellbeing
