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    RegTech – Junior Customer Success Manager

      Attach a CV (Accepted file types: pdf, doc, docx, rtf.)

      RegTech – Junior Customer Success Manager

      London

      £Negotiable

      Permanent

      A rapidly growing tech firm specialising in AI-based business intelligence is currently looking to appoint a Junior Customer Success Manager, to join its London-based office.

       

      Reporting to the Head of Customer Success, you will help support the firm’s revenue and growth targets within the existing customer base. You will manage a portfolio of clients and help to reduce churn and increase cross and upsell opportunities.

       

      The ideal person will bring a combination of a customer-centric mentality and strong commercial acumen.

       

      Key Responsibilities

      ● Own the relationship with assigned clients including onboarding, implementation, training, adoption, retention and satisfaction.

      ● Take a lead in articulating the value of the firm in order to identify upsell and cross sell opportunities

      ● Communicate effectively with both internal and external senior managers to better understand customer needs and pain points, maximise retention and growth and share learnings

      ● Maintain existing customer-success metrics and data

      ● Increase product adoption to reduce churn

      ● Exceed pre agreed targets including NRR and adoption

      ● Adhoc project work (could include things like rolling out NPS)

      ● Act as the voice of the customer across the business

       

      Skills, Knowledge & Experience

      ● Minimum 2 years experience in a customer facing role

      ● Strong skills in verbal and written communications, strategic planning, and project management

       

      Desirable

      ● Experience of working in a fast-paced working environment

      ● Experience of working in a tech environment

       

      Additional Information

      The firm provides a generous and rewarding working environment, including:

       

      ● You will own a meaningful part of the business through employee shares & equity programme

      ● Private health insurance to keep you in tip-top condition

      ● Life Insurance – let’s hope nobody ever needs this!

      ● Unlimited holidays – yes, it’s really uncapped

      ● Everyone is learning, developing and challenging themselves so the firm offers a £1k professional development fund per year

      ● Each new team member is equipped a high-spec MacBook when they start

      ● Most importantly of all, the company will work with you, to help you to realise your fullest potential.

       

      Company Benefits

      ● All the tools and software you need to be effective and make your working life easier

      ● Regular team lunches and drinks (as well as monthly and quarterly activities)

      ● Flexible working hours meaning you can plan your workday around your own schedule

      ● Fun and inclusive monthly social events, from go-karting to mini golf to karaoke to virtual pub quiz

      ● Be your best self – the company will be standing beside you on mental and physical wellbeing

      Posted by

      Ben Kinley

      Group Managing Director

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