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    Tech-Enabled Account Manager (RegTech)

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      Tech-Enabled Account Manager (RegTech)




      Tech-Enabled Account Manager sought on behalf of a high-growth risk intelligence and technology company. The firm helps governments and companies surface and mitigate their supply chain, customer and vendor risk exposures which, undetected, present critical threats to the safety and well-being of their most valuable assets.


      The successful candidate will spearhead strategic sales into existing customers for business as it grows exponentially across the Americas and/or EMEA. The Account Manager will be accountable for outstanding customer service and sales goals. The candidate will have flexibility and accountability to grow existing portfolios by building relationships; prior experience in high-level complex technology sales within the financial services industry will be most valuable. A passion for the position, a proactive disposition and attitude, sharp communication and listening skills, and the ability to collaborate with other functional professionals, are seen as essential attributes. Therefore, the ideal candidate must have an established track record of successfully managing new accounts and hitting sales targets by building relationships, developing trust with new contacts, and growing existing accounts.


      Key Responsibilities

      • Achieve sales growth and retention quota targets and objectives.
      • Work closely with the originating relationship manager to become intimately familiar with existing client accounts, their stakeholders, and their needs/report scopes.
      • Serve as primary point of contact for relevant client accounts, ensuring client requests and communications are actioned in a timely manner.
      • Coordinate with the client success and delivery/execution functions to ensure client needs are communicated and expectations are met accordingly.
      • Establish and maintain close relationships with client stakeholders, staying in touch with key developments and account status.
      • Develop thorough understanding of all Tech and Diligence products and solutions, and their use cases.
      • Identify and analyze underlying customers’ business and sales issues to match appropriate solutions to the customers’ requirements.
      • Business reviews quarterly to evaluate opportunities to resolve issues, review quality and look for additional partnership opportunities with client.
      • Evaluate potential market opportunities and competitors to ensure we are maximizing revenue and selling effectively against competitors.
      • Work closely with the Marketing team on relevant marketing efforts and campaign execution, including conferences, webinars, and knowledge-share events.
      • Maintain records of sales visits, appointments, contacts and sales campaigns in the global CRM


      Skills, Knowledge & Experience

      • High level of initiative and self-motivation; ability to work in a team environment.
      • Knowledge of the processes and daily workflow of compliance, procurement, supply chain, legal, and ECM professionals, and other due diligence customers
      • Ability to accommodate Americas time zone differences to support client requests during client’s business hours, as needed.
      • Flexibility and willingness to work outside of standard business hours to meet deadlines and/or entertain customers.
      • Strong written and verbal English language skills
      • Ability to lead presentations in a customer-facing environment in an adaptive style.
      • Ability to increase revenue from existing customers.
      • Ability to effectively handle multiple activities ensuring revenue goals are achieved.
      • Familiarity working with the firm’s suite of Diligence & Tech solutions preferred.
      • Ability to travel to client sites, once safe to do so
      • Bachelor’s degree required.
      • 5 years of experience interfacing with and managing customers
      • At least 5 years of experience working with financial services and/or due diligence sectors.


      Company Benefits

      • Discretionary Time Off for all employees, with no maximum limits on time off
      • Industry leading health, vision, and dental benefits
      • Competitive compensation package
      • 16 weeks of fully paid parental leave
      • Flexible, hybrid approach to working from home and in the office where applicable
      • Focus on wellness and employee health through stipends and dedicated wellness programming
      • Purposeful career development programs with reimbursement provided for educational certifications

      Posted by

      Ben Kinley

      Group Managing Director

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