Overview
Vice President of Business Operations sought to join a global firm specialising in investigations, compliance, and risk advisory services.
The Vice President, Business Operations is a strategic leadership role focused on driving operational excellence across the Due Diligence Operations, Client Success, and Global Workflow functions. Reporting directly to the Co-CEOs, this individual will lead the transformation of intake, workflow, and reporting systems to support scalable, high-quality delivery across the firm’s global practices. The VP will oversee the development of operational roadmaps, team structure, and execution of process improvements that enable consistent, high-impact client delivery.
Key Responsibilities
Due Diligence Operations & Client Success
- Develop an Operational Roadmap for the Due Diligence operations function, including establishment of the function, defining key performance metrics, staffing needs and technology roadmap through collaboration with HR and Product, with close collaboration with the Co-CEOs.
- Lead the establishment of the Client Success/Due Diligence Operations function and build a team of Operations Managers and Client Success Associates.
- Oversee the implementation of workflow improvements, including intake, scoping, billing, and quality assurance processes.
- Monitor and report on project timelines, milestones, and budgets, ensuring strategic priorities are met with precision.
Systems & Process Improvement:
- Develop and maintain operational dashboards that provide real-time visibility into work flow backlog, capacity, and delivery performance, as well as client feedback systems.
- Coordinate system rollouts and updates, such as global workflow platforms and performance tracking tools, to enhance transparency and decision-making.
- Serve as a key point of contact for portal implementation, ensuring seamless integration and standardization across practices.
- Facilitate communication between Co-CEOs, practice heads, operational teams, and home office functions to maintain alignment and eliminate gaps.
Governance & Reporting:
- Develop playbooks, SOPs, and reporting structures to embed best practices across due diligence practices.
- Prepare executive updates, dashboards, and reports that track key operational metrics, keeping leadership informed of progress and risks.
- Coordinate quarterly business reviews and ensure clear communication of transformation milestones.
Skills, Knowledge & Experience
If you’re a strategic, people-focused leader with a passion for solving complex resource challenges, the firm encourages you to apply. This role is a unique opportunity to shape a global function, lead through transformation, and partner with senior leadership to drive meaningful impact across the organization.
- Experience: 10+ years in business operations, process transformation, or program management. Proven success in leading cross-functional initiatives and operational teams. Experience within the investigations, due diligence, or professional services industry, along with in-depth knowledge of the corporate diligence process, is preferred.
- Education: Bachelor’s degree required; Master’s degree or MBA strongly preferred.
- Strategic & Systems Thinking: Designs scalable workflows aligned to long-term goals and operational efficiency.
- Change Management: Effectively leads adoption of new systems and processes with minimal disruption to ongoing work.
- Cross-Functional Collaboration: Forges strong partnerships across departments and geographies to drive unified progress.
- Data-Driven Insight: Uses operational data to drive continuous improvement and inform key decisions.
- Communication & Influence: Translates operational strategy into clear actions and gains buy-in from diverse stakeholders.
- Adaptability & Agility: Adjusts priorities in response to evolving needs while maintaining progress toward strategic outcomes.
- Technical Skills: Proficiency in workflow systems, data dashboards, client portals, and reporting platforms.
- Leadership Attributes: High emotional intelligence, integrity, and the ability to lead without formal authority.
Additional Information & Company Benefits
- Competitive Salary: $125,000 – $140,000
- Discretionary Bonus
- Flexible Time Off-Policy
- Health Benefits: Comprehensive medical, dental, and vision coverage
- Retirement Savings: 401k plan with employer match
- Parental Leave
- Hybrid working environment: Candidates must work in Washington, DC.
- Life Insurance: Company-sponsored basic life and AD&D insurance
- Additional Benefits: Flexible spending accounts (FSAs), Transit and Parking
